Refund policy
At jushun.us, we want every customer to feel confident when shopping with us. This Return and Refund Policy explains how returns, refunds, exchanges, and order issues are handled for purchases made through our website.
By placing an order on jushun.us, you agree to the terms outlined below.
1. Return Eligibility
We accept return requests within 14 days after the order has been delivered. To be eligible for a return, the item must meet the following conditions:
- The item must be unused, unworn, unwashed, and in the same condition as received.
- The item must include all original tags, labels, packaging, and accessories, if applicable.
- The item must not show signs of wear, stains, odors, damage, alteration, or misuse.
- The customer must provide a valid order number or proof of purchase.
Items that do not meet these conditions may not be accepted for return or refund.
2. Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items without original tags or packaging.
- Final sale, clearance, or promotional items marked as non-returnable.
- Gift cards or store credit.
- Personalized or customized items, if applicable.
3. How to Request a Return
To request a return, please contact us at:
Email: nhunghiem584a7@gmail.com
Please include the following information in your return request:
- Your order number
- The email address used to place the order
- The item you wish to return
- The reason for the return
- Photos of the item, packaging, and any issue if the product is damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions if your return is approved. Please do not send any item back before receiving return authorization from us.
4. Return Shipping
Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost, delayed, or damaged during return transit.
If the return is caused by an error on our side, such as sending the wrong item or a defective item, we will provide an appropriate solution, which may include a replacement, refund, or return shipping support after verification.
5. Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method used at checkout. Please note that it may take several business days for your bank, credit card provider, or payment processor to post the refund to your account.
Original shipping fees, handling fees, and return shipping costs are non-refundable unless the return is due to our error.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at nhunghiem584a7@gmail.com.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
- A brief description of the issue
After reviewing the information, we may offer a replacement, refund, or another reasonable solution depending on the situation.
7. Exchanges
We may offer exchanges for eligible items depending on product availability. If you need a different size, color, or style, please contact us first at nhunghiem584a7@gmail.com.
If the requested item is unavailable, we may offer a refund or store credit after the original item has been returned and inspected.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We can only cancel an order if it has not yet been processed, packed, or shipped. Once an order has been shipped, it cannot be cancelled. In that case, you may request a return after receiving the item, subject to the conditions of this policy.
9. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete shipping address provided by the customer, we may deduct shipping fees, return shipping costs, and any related handling fees from the refund where applicable.
Please ensure that your shipping address is accurate before placing an order.
10. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank, credit card company, or payment provider. Processing times may vary depending on the financial institution.
If you have already contacted your payment provider and still have not received your refund, please contact us at nhunghiem584a7@gmail.com.
11. Chargebacks and Disputes
We encourage customers to contact us first if there is any issue with an order. Our support team will make reasonable efforts to resolve order concerns in a fair and timely manner.
Opening a chargeback or payment dispute before contacting us may delay the resolution process. If a dispute is opened, we may provide order details, shipping information, delivery confirmation, customer communication records, and other relevant evidence to the payment processor as part of the review process.
12. Contact Information
If you have any questions about returns, refunds, exchanges, or order issues, please contact us:
Store: jushun.us
Email: nhunghiem584a7@gmail.com
We aim to respond to customer inquiries as soon as possible during normal business days.